At williamcitygent.shop, we are committed to ensuring every customer has a satisfying shopping experience. If you are not completely satisfied with your purchased men’s suits or accessories, please refer to the following return and exchange policy.
- Return and Exchange Period
We offer a 30-day hassle-free return and exchange policy, calculated from the date you receive the goods.
Orders exceeding 30 days may no longer be eligible for return or exchange; please contact customer service for special circumstances. - Return and Exchange Conditions
Goods must meet the following conditions to be eligible for return or exchange:
Unused, unwashed, and unaltered.
Original packaging and tags must be intact.
Accompanied by the original invoice or order confirmation email.
Note: Special promotional items may not be eligible for return or exchange; please refer to the product page description. - Return and Exchange Process
Contact Customer Service: Submit your return or exchange request via email or phone.
Obtain Return Authorization: Customer service will confirm your return information and provide the return address and instructions.
Return the Goods: Please use a trackable shipping method and retain the shipping receipt.
Refund or Exchange Processing: After receiving and verifying the returned goods, we will process the refund or reship the replacement within 3-7 business days. - Shipping Costs
Return Shipping Costs: Borne by the customer (unless the product has quality issues or the wrong item was sent).
Exchange Shipping Costs: The company will bear the shipping costs for exchanges due to quality issues. - Refund Information
Refunds will be returned to the original payment method.
Processing time varies depending on the bank or payment platform, generally 3-7 business days.
If only part of the order is returned, the refund amount will be calculated based on the actual returned items. - Important Notes
Please ensure the returned goods are properly packaged to avoid damage during transportation, which may affect the refund.
If you encounter product quality issues or receive the wrong item, please contact customer service promptly, and we will provide free return and exchange services.
Company: William CityGent LLC
Address: 454 23rd Ave Apt 3, San Francisco, CA 94121
Email: wlhelp@williamcitygent.shop
Phone: (747) 566-7728